If you miss your monthly check-in, your next refill will not ship until you complete it. The check-in is required before each refill.
What to do
- Open the SkinnyRx app or patient portal and look for your check-in.
- Complete the questions as soon as you can. You will be asked about how you feel, side effects, weight changes, and your progress.
- Check the app for status updates after you submit it.
For more help with the steps, see How do I complete my check-in?.
Your provider uses your answers to monitor your progress and decide whether any treatment changes are needed. If your answers raise a concern, your care team may contact you before approving the refill.
If you cannot log in or the app is not working, see I cannot log in, or the app is not working.
Need more help?
Contact the support team. See How do I contact support?.