If you cannot log in, make sure you are using the email address you signed up with and that your one-time code is still valid. For any other app problem, contact the support team.
Check your email address
Use the email address you signed up with. The login screen is also used to create new accounts. If you enter an email address that is not linked to an account, the app treats it as a new sign-up.
Check your code
- Your one-time code is valid for 10 minutes.
- If the code did not arrive, wait for the countdown to finish, then tap Resend.
- A code that is more than 10 minutes old no longer works, so you will need a new one.
Check how you are signing in
Use the same sign-in method you used before:
- Enter your email address and tap Continue.
- Tap Continue with Apple.
- Tap Continue with Google.
If the app is not working
If the app is not loading, or you have another app problem, contact the support team.
Need more help?
Contact the support team. See How do I contact support?.