You can reach the support team through the chat in the SkinnyRx app, by email, or by phone. The team is available Monday to Friday, 9 AM to 6 PM Eastern Time.
Chat in the app
- Open the SkinnyRx app and tap Chat in the bottom bar.
- Tap + New chat.
- Choose the plan your question is about, then choose a subject.
- Type your message.
Chat is also how you reach your provider about your treatment. For more detail, see Where is the chat in my app?.
Write to support@skinnyrx.com.
Phone
Call +1 (888) 979-9580.
You can also find the email and phone options in the app. Open your Profile, tap Support, then choose Contact via Email or Contact via Phone.
If it is urgent
Do not wait for a reply from support if you may need urgent medical help. See When should I get emergency care?.