You may be able to continue treatment, but your prescription does not transfer automatically. A licensed provider must review your health information and decide whether a prescription and your requested dose are appropriate.
What you may need to provide
If you have used weight-loss medication before, your order may be placed on hold while your prior prescription is reviewed. The care team may ask you to send a clear photo through the chat in the SkinnyRx app. The prescription label should show:
- Your name
- The medication name
- The dosage
- The prescription or fill date
Online receipts are not accepted as proof of a prior prescription. If the information is missing or unclear, the care team may ask for another photo.
Your provider will decide which medication and dose are right for you. Do not change your medication or dose on your own. You can learn more about the review process in How does SkinnyRx work?.
Need more help?
Contact the support team. See How do I contact support?.