After you log in, you can find Chat in the bottom bar of the SkinnyRx app. Use it to contact your provider about treatment or start a support request.
Start a new chat
- Tap Chat in the bottom bar.
- Tap + New chat at the top right.
- On Choose treatment, select the plan your question is about. Each plan shows its next refill date. Tap Continue.
- On Choose subject, select the reason for your request. You can also use the search box. Tap Continue.
- Type your first message in the Type your message... box. You may also see ready-made messages for the subject you selected.
Your chats appear under Active or Archived. Each chat shows the plan, date, and subject.
Subjects you can choose
- Billing or payment questions
- Check in about how I'm doing on treatment
- Concerns about side effects or reactions
- I'm traveling and need help with my treatment
- Is the medication working?
- I want to talk about the cost
- Need help with how to take the medication
- Need to speak to a provider
- Question related to personal medical history
Other ways to open chat
You can also start a chat from your plan:
- Tap My Plans.
- Tap View details on the plan.
- Tap Contact Care Team.
- Choose a subject and continue to the chat.
Or open your Profile by tapping your initials at the top right of Home. Then tap Support and Start a chat with Customer Support.
Need more help?
Contact the support team. See How do I contact support?.