Your order may be on hold because SkinnyRx needs information or an action from you. Check the chat in the SkinnyRx app for the exact request.
Common reasons for a hold
- Your intake form is incomplete. Answer the missing questions or correct the requested details. If you already submitted the form, it may still be processing or waiting for clinical review. See How do I finish my intake form?.
- The care team needs more medical information. This may involve reported side effects, recent surgery, medications, medical history, or your weight. Reply in the app chat with the exact information requested.
- Proof of prior weight-loss medication is needed. Send a clear photo of the prescription label through the app chat. Make sure the photo includes every detail requested by the care team. Online receipts are not accepted.
- Your monthly check-in is incomplete. Complete the check-in in the app. It is required before each refill can ship. See How do I complete my check-in?.
- There is a payment issue. This can happen if a card is declined or expired. Follow the request in the app chat. See What happens if my payment is declined?.
After you complete the requested step, the care team can continue reviewing your order.
Need more help?
Contact the support team. See How do I contact support?.