Your monthly check-in is required before each refill can ship. If you do not complete it, your next shipment will be delayed.
Refill steps
- Complete your monthly check-in in the SkinnyRx app or patient portal. You will answer questions about your progress, weight changes, side effects, and how you are feeling. See How do I complete my check-in?.
- Your care team reviews your answers. They may contact you if they need more information before approving your refill.
- Your provider renews your prescription if treatment is still appropriate. Your provider decides whether any medication or dose change is needed.
- After approval, your order is sent for fulfillment. You will receive updates through the app, email, or text, depending on your treatment.
You can check the app for your check-in and order status. If your order is on hold, see Why is my order on hold?. If you need to ask your provider about your treatment, use the chat in the SkinnyRx app. See How do I message my provider?.
Need more help?
Contact the support team. See How do I contact support?.