If you miss your video visit, it will be marked as a no-show. You will need to schedule a new appointment time.
You should receive an email letting you know that you missed the visit and need to reschedule. A new scheduling invitation may also be sent to you.
To book another visit:
- Open the new scheduling invitation.
- Select the scheduling link.
- Choose an available date and time.
- Confirm your new appointment.
Your missed appointment must be marked as a no-show before a new one can be created. Available times are based on when a provider licensed in your state is available.
If you do not receive a new invitation or have trouble booking, contact the support team. For more details, see How do I schedule or change my video visit?.
Need more help?
Contact the support team. See How do I contact support?.