You can find tracking details in the SkinnyRx app after your shipment is created. You will also receive an email with tracking information.
Check your tracking
- Open the SkinnyRx app.
- Tap My Plans.
- Find the correct plan and tap View details.
- Tap Manage Subscription.
- Tap the Shipments tab.
If your shipment has not been created yet, this section will say, “Nothing on the way yet. When your shipment is created, you'll see tracking details here.”
When to expect an update
Orders usually ship within 3 to 5 business days after approval. Delivery usually takes another 2 to 4 business days after shipping. These are general timeframes, not a promise of a specific delivery date.
For refills, you must complete your monthly check-in before the refill can ship. Learn more in What is a check-in and why do I need one?.
If you have waited longer than these timeframes and still have no tracking update, contact the support team. If tracking says your package was delivered but you cannot find it, see My order says delivered but I do not have it.
Need more help?
Contact the support team. See How do I contact support?.