If your tracking says delivered but you cannot find the package, first check with people nearby. If it is still missing, contact the support team so they can review your case.
What to do
- Ask anyone in your household if they accepted or moved the package.
- If you live in a building, check with building management.
- Ask nearby neighbors if they received it by mistake.
- If you still cannot find the package, contact the support team through the SkinnyRx app. Tell them that tracking shows delivered, but you did not receive it.
The support team will review your case and reach out with an update.
If you find the package but the medication or supplies are damaged or missing, see My order arrived damaged or incomplete.
Need more help?
Contact the support team. See How do I contact support?.