Your next shipment does not have a confirmed arrival date until it ships. Timing depends on your check-in, care team review, prescription renewal, and order processing.
What needs to happen first
- Complete your monthly check-in. This is required before each refill can ship. See How do I complete my check-in?.
- Your care team reviews your answers. They may contact you if they need more information.
- If your refill is approved, your prescription is renewed and the order is sent for fulfillment.
- Once the order ships, the shipping provider confirms the delivery details.
An incomplete check-in or a request for more information can delay your next shipment.
Where to find tracking
When your order ships, tracking details appear in the SkinnyRx app under Orders or My Account. Depending on your medication, you may also receive tracking or next-step updates by email or text. Check your spam or junk folder if you do not see an email.
If you have not received an update after completing your check-in, see Where is my order?.
Need more help?
Contact the support team. See How do I contact support?.