If your order arrived damaged, incomplete, or with the wrong item, contact the support team through the chat in the SkinnyRx app. Send a clear photo of what you received so the team can investigate.
What to do
- Open the chat in the SkinnyRx app.
- Explain whether your order is damaged, missing an item, or contains the wrong item.
- Attach a clear photo of what you received.
- Wait for the support team to review your case and contact you with next steps.
For a damaged package or wrong item, the support team may arrange a replacement after reviewing the issue.
Contact the support team for review if your medication is leaking, broken, discolored, or was exposed to extreme heat. This includes medication left in a hot car or mailbox for days.
If the medication only arrived warm or the ice packs melted, see My medication arrived warm. Is it safe?.
Need more help?
Contact the support team. See How do I contact support?.