You can cancel Metabolic Health through your account or by contacting the support team. If a sensor is damaged, falls off, stops working, or shows an error, contact the support team to request a replacement review.
Cancel Metabolic Health
Cancel at least five days before your renewal date to stop the next renewal and sensor shipment. The support team can check whether your next sensor order is already being processed.
Metabolic Health and your medication plan are separate. Canceling Metabolic Health does not automatically cancel your medication plan. For more cancellation information, see How do I cancel my subscription?.
After cancellation:
- Your existing Metabolic Health data stays in your SkinnyRx account.
- New glucose or lifestyle data will not be added.
- You can still use unused sensors through the Stelo app.
- Metabolic Health features in the SkinnyRx app will no longer be active.
Request a sensor replacement
Use the chat in the SkinnyRx app to report the issue. Include these details if available:
- Your order number
- The sensor serial number from the applicator or product box
- The date you started the sensor
- The exact error message in the Stelo app
- Whether the sensor is still attached
- Any troubleshooting you already tried
- Photos that show damage or another physical problem
- Your phone model and iOS version for technical issues
The support team will review the issue and tell you the next step. A replacement is not guaranteed until your request is approved. SkinnyRx does not accept returned used sensors.
Need more help?
Contact the support team. See How do I contact support?.