The 90-day money-back guarantee is for eligible members who do not record measurable weight loss during their first 90 consecutive days of paid membership. It is a satisfaction program, not a promise of weight loss or any medical result.
Who is eligible?
You must meet every requirement below:
- Keep an active, continuously paid SkinnyRx membership for at least 90 consecutive days from the start of your first paid subscription period.
- Log your weight in the SkinnyRx app at least once each calendar week during the guarantee period.
- Log each dose of your prescribed medication in the app at least once each calendar week during the guarantee period.
- Have an ending weight that is equal to or higher than your recorded starting weight.
- Complete your initial medical intake and keep an active prescription through SkinnyRx during the guarantee period.
- Have no previous refund, chargeback, or credit from SkinnyRx.
- Submit your claim within 14 calendar days after the guarantee period ends.
The guarantee can be used only once per account and cannot be transferred.
The guarantee may cover eligible compounded medication programs, SkinnyRx membership fees for eligible branded or partner-routed medication programs, and other eligible SkinnyRx subscription or membership fees that are expressly covered. It does not cover the Metabolic Health program, Stelo biosensors, or Metabolic Health subscription or membership fees.
How to submit a claim
- Contact the support team through the chat in the SkinnyRx app within 14 calendar days after your guarantee period ends.
- Provide the email address linked to your SkinnyRx account.
- State that you are requesting a refund under the 90-Day Money-Back Guarantee.
- Provide any other information reasonably requested to confirm your identity and eligibility.
SkinnyRx may review your app logs for completeness, consistency, and plausibility. Written confirmation or documentation from a licensed healthcare provider may also be requested. Approved refunds are processed to the original payment method within 10 business days.
For general refund information, see What is your refund policy?.
Need more help?
Contact the support team through How do I contact support?.